FAQs

We accept payments by:

• Debit Cards
• Credit Cards
• Wallet Payments
• Net Banking

You can also pay through Cash On Delivery (C-O-D) - To avail COD Service, all items in the cart should be applicable for COD. Incase your pin code is not serviceable COD wont be applicable.

You cannot open the box without making the payment at the time of delivery. If the product or packaging has been tampered with, do not accept the order. No credit/debit cards are accepted at the door under the Cash on Delivery method

If your payment transaction fails, please contact our Customer Service immediately on +91 22-61463801 / 64 or email us at info@fancyfluff.com

Yes, of course! All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection

No, currently we don't.

No, currently we don't.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Once the product is dispatched from the warehouse, delivery times vary based on location. Orders are not shipped on the weekends or holidays. You will receive emails once your order has been dispatched. You can check the estimated time based on your location in our Shipping and Returns Policy.

We will provide you tracking details through which you will be able to track your parcel.

You get a confirmation that your payment has been processed successfully, after checking out the payment process. Then you will receive an order confirmation email at your registered email address.

Out of Stock

If you’re interested in purchasing an item that is out of stock please get in touch with us at info@fancyfluff.com and we will update you the minute we update the stock of those items.

Unable to fulfill order

If we are unable to fulfill an order after you have placed it, our team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 7 to 21 working days from when the refund request was raised for the amount to reflect in your account. For Cash on Delivery (COD) orders, refunds do not apply, as the payment is not yet made.

Yes, we do. You can select the gift wrap option at checkoutand alsoenter a message for the recipient.

Please see our Return Policy

You can :

• Review the product on the website

• Send us some pictures

• Post on social media – don't forget to tag us!

• Or recommend us to your friends 😀

If there is any additional information you’d like to know please email us at info@fancyfluff.com and we’ll revert within 24 hours.

• Review the product on the website
• Send us some pictures
• Post on social media – don't forget to tag us!
• Or recommend us to your friends

If there is any additional information you’d like to know please email us at info@fancyfluff.com and we’ll revert within 24 hours.

Offer 1: Shop Worth Rs. 6000+ on our website Get Worth Rs. 3000 Salon Voucher

Offer 2: Shop worth Rs. 10000+ on our website Get Worth Rs. 6000 Pamper Hamper (Includes a Rs. 3000 Salon Voucher + A Free Crystal Gift Worth Rs. 3000 OR 2 Salon Vouchers Worth Rs. 3000 each) It is not the customers decision to pick an option between the two.

The Offers are applicable on Prepaid Orders only.

LAKME, ENRICH & VLCC

The Vouchers can be redeemed at either of the salons mentioned above.

1. This Voucher entitles you to any 3 complimentary Beauty Treatments. Offer is valid in select cities.
2. Avail the below 3 pampering experience completely for free. Customers can avail any 2 services per visit.

a) Pampering 1: Manicure or Pedicure

b) Pampering 2: Haircut or Facial

c) Pampering 3: Beard Trim or Shave.

1. Aerocity, Delhi
2. Ahmedabad 
3. Allahabad
4. Amritsar
5. Bangalore 
6. Bhopal
7. Bhubaneshwar
8. Calicut 
9. Chandigarh
10. Chennai 
11. Coimbatore
12. Dehradun
13. Delhi, NCR
14. Durgapur 
15. Ghazidabad
16. Gorakhpur 
17. Guntur
18. Gurgaon
19. Guwahati
20. Gwalior
21. Hyderabad 
22. Indore
23. Jaipur
24. Jalandhar
25. Jammu
26. Jamshedpur
27. Kakinada
28. Kanpur 
29. Kochi
30. Kolhapur
31. Kolkata
32. Kozhikode
33. Kurnool
34. Lajpat Nagar
35. Lucknow 
36. Ludhiana 
37. Madurai
38. Mangalore 
39. Maninagar
40. Mumbai 
41. Nagpur
42. Nashik
43. New Delhi 
44. Noida
45. Panjim
46. Patna 
47. Pune 
48. Raipur
49. Rajamundry 
50. Rajkot 
51. Ranchi
52. Salem
53. Secundrabad
54. Silliguri 
55. Surat
56. Tiruvananthapuram 
57. Udaipur
58. Vadodara 
59. Varanasi
60. Vijaywada
61. Vishakhapatnam