All our goods are checked thoroughly before dispatch. We do not accept any returns or exchanges unless:

If you have received an incomplete/wrong order

If the product has a manufacturing defect. (i.e torn,stains, stitched incorrectly)

Incase of an incomplete/wrong order sent by us we will replace the order with the correct products.

Incase of a manufacturing defect we can either offer a replacement product or a refund.

To be eligible for a replacement/return:

  • You must inform us within 24 hours of receipt and return it within 10 days
  • Your item must be unused and the labels as well as packaging intact

Please note that replacements/returns are not accepted if the return request is made outside the specified time frame.

REPLACEMENT & REFUND PROCESS

Please send us an email within 24 hours of receiving your product to info@fancyfluff.com . Include your order number, description of the issue and a photo. Make sure to retain the original invoice/tags and allow 1-2 business days for our team to get back to you.

Please note that Cash On Delivery charges will not be refunded back in case the buyer opted for COD payment method at the time of buying the product. Hence the buyer will be refunded Total amount paid less COD charges.

Once our team has contacted you regarding your replacement/return request, you will be asked to ship the product back to us at the address below:

Starborn Babycare LLP

36-G Heera Panna Shopping Center,
Haji Ali,
Mumbai-400026
Replacements/returns are to be shipped at the expense of the buyer.

REFUNDS

On receipt of the product in original condition, we will refund the full amount back to your account in 15 to 25 working days.

SALE ITEMS

Any items purchased during a flash sale cannot be exchanged, returned or refunded.

CANCELLATION

The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location. You may change/cancel your order as long as it has not been shipped. To do so, please get in touch with our team by calling +91 22 61463864/01 or email us at info@fancyfluff.com with your order details as soon as possible as orders are sometimes shipped immediately.