All our goods are checked thoroughly before dispatch. We do not accept any returns or exchanges unless the conditions below are met:
Important Requirement – Unboxing Video
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To be eligible for any returns, exchanges, or refunds, you must provide an unboxing video of the unopened package at the time of delivery.
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Packages accepted without an unboxing video will not be eligible for any replacement, exchange, or refund claims.
Eligibility for Exchange, Return, or Refund
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Apply within 7 days of receipt.
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Your item must be unused and the labels and packaging intact.
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Do not accept packages where the seal is tampered. Acceptance of a tampered seal or damaged box will automatically disqualify you from any replacement claims for:
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Physically damaged/defective products
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Incorrect product
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Missing accessories
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Requests made outside the specified timeframe will not be accepted.
Exchanges
1. Exchange for a different size:
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Customer is responsible for return shipping to our warehouse.
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Upon receipt of the item in intact condition, we will ship the requested size.
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Refund will not be provided for size exchanges.
2. Exchange for a different design or product:
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Customer is responsible for return shipping to our warehouse.
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Upon receipt and approval, we will ship the requested design or product.
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Note: If the selected item is of lower value than the original order, Fancy Fluff will not adjust or pay back the difference.
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Refund will not be provided for design/product exchanges.
3. Wrong or defective product received:
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Once approved, Fancy Fluff will bear the pickup cost to return the product to our warehouse.
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Upon receipt in intact condition, we will ship the correct product.
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Reverse pickup will be attempted once or twice; if unsuccessful, the customer must return the product at their own cost.
Returns:
You can apply for a return if you received a product with a manufacturing defect:
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Once approved, Fancy Fluff will bear the pickup cost to return the product to our warehouse.
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Upon receipt and verification, you may choose between:
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Store Credit (valid for 3 months)
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Bank Transfer Refund
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Important:
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Refunds are only issued if the product received from Fancy Fluff is defective, incorrect, or incomplete.
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Exchanges for size or design do not qualify for a refund.
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Cash On Delivery (COD) charges are non-refundable. Buyers will receive a credit note for the total amount paid less COD charges.
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Returns should be shipped only after approval from our team.
Return Address:
Star Born Babycare LLP
Gala no. 1-2, Building C8
Shree Arihant Compound
Kalher Pipeline, Bhiwandi
Thane (W) – 421302, MH
SALE ITEMS
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Items purchased during a sale or discounted offer cannot be exchanged or returned.
CANCELLATION
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The full order amount will be refunded if the order is cancelled, lost, or undelivered to your preferred location.
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Orders can be changed or cancelled as long as they have not been shipped.
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Orders may be shipped immediately, so contact our team as soon as possible to cancel or modify an order: info@fancyfluff.com
