All our goods are checked thoroughly before dispatch. We do not accept any returns or exchanges unless:
To be eligible for an exchange, returns or refund:
- You must apply within 7 days of receipt.
- Your item must be unused and the labels as well as packaging intact.
- Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered seal or a damaged box will automatically disqualify you from any replacement claims for physically damaged/defective products, incorrect product, or missing accessories.
Please note that replacements/returns are not accepted if the return request is made outside the specified time frame.
You can apply for an exchange if:
You want a different size:
In this case, the customer is responsible to send the order back to our warehouse. Upon receipt of the order intact, we will ship the requested size.
You want a different design or product:
In this case, the customer is responsible to send the order back to our warehouse. Upon receipt of the order intact, we will ship the requested design or product.
Please note, incase of selecting an item of a lower value than the order value, Fancy Fluff will not adjust or payback the difference.
You received a wrong /defective product :
In this case, once we approve your request, Fancy Fluff will bear the pick up of the order back to our warehouse. Upon receipt of the order intact at our end, we will ship the requested product.
You can apply for a return if:
You received an order with a manufacturing defect:
In this case, once we approve your request, Fancy Fluff will bear the pick up of the order back to our warehouse. Upon receipt of the order intact at our end, you can select between a Store credit or Bank transfer of the order value.
Also please note:
Please note that Cash On Delivery charges will be deducted in case the buyer opted for COD payment method at the time of buying the product. Hence the buyer will receive a credit note of the Total amount paid less COD charges.
Once our team has contacted you regarding your replacement/return request, you will be asked to ship the product back to us at the address below:
Star Born Babycare LLP,
Gala no. 1-2, Building C8,
Shree Arihant compound,
Kalher pipeline, Bhiwandi,
Thane (w) 421302.MH
SALE ITEMS
Any items purchased during a sale or on sale cannot be exchanged or returned.
CANCELLATION
The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location. You may change/cancel your order as long as it has not been shipped. To do so, please get in touch with our team by email us at info@fancyfluff.com with your order details as soon as possible as orders are sometimes shipped immediately.
